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Leon

Altair licensing service failed to start

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Dear support team

 

I'm an Engineer from distributor in Taiwan. Our customer has a problem when he install license manager.

 

During installation, it shows this error in the end.

 

image.png.501de5b701550ec4657f0545a2f01d13.png

 

Their OS is win7 64 bit. I tried 3 different version of license manager, 13.0 13.1 13.3, it shows the same error in the end. 

 

Can you help me to solve this issue? Or any suggestion can help me to diagnose this error.

 

Thank you!

 

Leon

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19 hours ago, Rahul Ponginan said:

Can you make sure the license is generated for the correct ethernet ID, 

 

13 hours ago, Q.Nguyen-Dai said:

Have a look at server log file. You will found more informations about this fail.

 

Thank you!

 

The license file is right. The only log file I found after installation is this one, but I can't see any error from it.

image.thumb.png.930a8d9387509117ebd39c4eb2a68bb8.png

 

And I run this commend in cmd.
"C:\Program Files\Altair\licensing13.3\bin\lmx-serv.exe" -c "C:\Program Files\Altair\licensing13.3\altair-serv.cfg"

 

During this commend is running, the software can be opened, but if i close cmd window, i can't open the software.

image.thumb.png.63d9f20b16c1e6bbb6f081f0d80df8de.png

 

Do you have any suggestion to find out why licensing service failed to start?

 

Thanks for you help.

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If you can run license server in manual mode, your license file is OK.

If license service can not start, that's Windows issue I think. Maybe try to reinstall again the server?

I don't use Windows for license server (only Linux!) so I can't help you more.

 

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On 2017/12/23 at 12:54 AM, Q.Nguyen-Dai said:

If you can run license server in manual mode, your license file is OK.

If license service can not start, that's Windows issue I think. Maybe try to reinstall again the server?

I don't use Windows for license server (only Linux!) so I can't help you more.

 

 Thanks for your help!

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