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    • Rahul Ponginan

      Please click here for a short but important announcement   03/26/17

      Dear Users Our Commercial and Academic users around the world can use these same forums here as before i.e. the Altair Support Forum , Commercial users from India with solver queries can go to the Solver Forum for India Commercial Users , Academic Users from India and AOC India Participants are requested to go to the Forum for India Academic Users and AOC India Participants , We will be tending to all queries in all the forums promptly as before, thank you for your understanding. 
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Ezola

License error

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Hi,

I have downloaded the software Hyperwork Student Edition and the license file but I got an error  and it says that the file cannot be found even though I have downloaded  and sved the license file in security directory as it should. Here is the error I get when I try to run the software:

ERROR 9161:

An error occurred while checking out a licence

Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWFEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2017-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

Feature: FEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2017-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:\Program Files\Altair\2017-edu\security\altair_lic.dat

 

 

I hope you can help me with this issue!

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Got the exact same problem on a student edition. Lets hope for an answer soon:rolleyes:

I followed the instructions in the pinned post but did not help.

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28 minutes ago, Q.Nguyen-Dai said:

The cause is here : "Feature not found" :)

Please check your license file.

I did. but did not help

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Hi again. It was solved by moving the .dat file to "security" folder.

it should appear like this path (C:\Program Files\Altair\2017-edu\security\altair_lic.dat)

Thanks.

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