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    • Rahul Ponginan

      Please click here for a short but important announcement   03/26/17

      Dear Users Our Commercial and Academic users around the world can use these same forums here as before i.e. the Altair Support Forum , Commercial users from India with solver queries can go to the Solver Forum for India Commercial Users , Academic Users from India and AOC India Participants are requested to go to the Forum for India Academic Users and AOC India Participants , We will be tending to all queries in all the forums promptly as before, thank you for your understanding. 
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Import file problem

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This error can occur if the working directory is set incorrectly.

To fix this issue please follow these steps:

1) Right click on the shortcut icon of HM that you usually use. Select properties.
2) Select the Shortcut tab if not previously selected.
3) Confirm that the directory listed next to "Start in" is a valid directory. If not, please enter a valid directory. The default is "%USERPROFILE%\Documents" without quotes. %USERPROFILE is an alias for C:\Users\<your_username>. Check the attached image for your reference.
4) Press OK. Re-open HyperMesh.
If the working directory is set incorrectly, HyperMesh will not be able to create and use settings and log files which can cause this error.


This should hopefully fix the problem.


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Please delete all the settings files and try again. Make sure that all the HyperWorks sessions are closed and then delete the settings files.

The below post shows deleting the settings files:



Please share the file if this solution is also not helping, so that we can try from our end.

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