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Rahul Ponginan

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About Rahul Ponginan

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    Technical Manager - Academic Program

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    India
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  1. Rahul Ponginan

    License Error

    When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET = The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398 Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection: The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used. That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID. You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window, Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,
  2. Rahul Ponginan

    Student from Germany, want to use hyperworks 14

    Hi Nivithan, Please write to us at altairuniversity@altair.com with the same request, thanks.
  3. Rahul Ponginan

    Hyperworks 2017

    Avinash, the intel graphics card in use here is not supported as mentioned in the previous post.
  4. Rahul Ponginan

    Hyperworks 2017

    Please send us the dxdiag output (start > run > dxdiag) especially the display tab, Also send us the operating system in use and the bit version, Do you see a similar error when you install and run the solidThinking student edition products that is part of the student edition package? or do you see the error message with any other tool of the student edition package? thank you.
  5. Rahul Ponginan

    Hyperworks 2017

    It is important to first try deleting the downloaded executable file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from, Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info) Select the executable by clicking on the browse button or drag and drop the file into the window also make sure you are using a supported card from the list attached HyperWorks_2017_Hardware_Recommendations_and_Certifications.pdf
  6. Rahul Ponginan

    Unable to open the installed hyperworks student edition.

    It is important to first try deleting the downloaded executable file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from, Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info) Select the executable by clicking on the browse button or drag and drop the file into the window also make sure you are using a supported card from the list attached HyperWorks_2017_Hardware_Recommendations_and_Certifications.pdf
  7. You can choose the location of choice while installing the student edition as described int he installation process step below,
  8. Rahul Ponginan

    No reply to Student edition access request

    The student edition is restricted to current students only, since this application was from a non student, it was not approved, thanks.
  9. Rahul Ponginan

    Hyperworks 2017 Student Edition

    Hi, We see that your request dated 22 March has been approved, thanks.
  10. Rahul Ponginan

    Error 6 - HW - again and again

    HI Mario, We apologize for the delay, we see you were given a license in April, do you still have concerns in using the student edition? Unfortunately in the output image of ipconfig/all we do not see a usable ethernet address, you must look for wireless lan adapter wifi or the physical address under ethernet adapter local area connection, can you please send us the entire output? Try the below to activate any disabled cards before running ipconfig/all also turn on wifi - Press the "Windows" and "R" keys together to open the run window. Type "Devmgmt.msc" in Run and click "OK" to open the Device Manager. Click the arrow next to "Network adapters." This will expand all network devices installed on the computer. Right-click the LAN adapter and click "Enable." Then look for Ethernet adapter local area connection,
  11. Rahul Ponginan

    Compose Error code 9

    You can request again here https://studentedition.altair.com/ The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398 Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:  The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used. That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.
  12. Rahul Ponginan

    Compose Error code 9

    You can remove the environment variable and place the license file directly in the security folder, Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat, You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine. When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET = The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398 Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection: The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used. That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.
  13. Rahul Ponginan

    Simlab 13 Lic error

    That is correct, Simlab is not part of the student edition currently,
  14. Rahul Ponginan

    Erroe Code 9/code6

    You can delete the environment variable and just place the file in the security folder, once done Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat, You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine. When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET = The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398 Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection: The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used. That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.
  15. Rahul Ponginan

    Problem with running HyperWorks 2017

    Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat, You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine. When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET = The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398 Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection: The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used. That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID. You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window, Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,
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