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    • Rahul Ponginan

      Please click here for a short but important announcement   03/26/17

      Dear Users Our Commercial and Academic users around the world can use these same forums here as before i.e. the Altair Support Forum , Commercial users from India with solver queries can go to the Solver Forum for India Commercial Users , Academic Users from India and AOC India Participants are requested to go to the Forum for India Academic Users and AOC India Participants , We will be tending to all queries in all the forums promptly as before, thank you for your understanding. 
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Toan Nguyen

error when executing Help installation guide

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hi ,

 

I am trying to install new version of HW,

Everything is OK with Desktop and Solver.

However, Help file could not be installed and an error like below appeared:

1.GIF.9ec7b18a2d0d551363fac6d5ebe9a8db.GIF

Could anybody help me with this??

Thanks

 

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It is important to first try deleting the downloaded executable file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from,

 

 

 as.jpg

  1. Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

 

ad.jpg

  1. Select the executable by clicking on the browse button or drag and drop the file into the window

 af.jpg

 

 

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