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    • Rahul Ponginan

      Please click here for a short but important announcement   03/26/17

      Dear Users Our Commercial and Academic users around the world can use these same forums here as before i.e. the Altair Support Forum , Commercial users from India with solver queries can go to the Solver Forum for India Commercial Users , Academic Users from India and AOC India Participants are requested to go to the Forum for India Academic Users and AOC India Participants , We will be tending to all queries in all the forums promptly as before, thank you for your understanding. 

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Found 13 results

  1. Hello everybody, I have a problem with my student license,I have changed my laptop so the HostID is different now; I still have some months available for the using of my license. Is it possible to update the license with the new ethernet ID? Thanks in advance. Regards Marcello
  2. Hello,Support. I just downloaded the student version. Also,Successful acquisition of the student version license. How to operate HyperMesh with Visualstudio that I was taught by the product version user. But,The product version and the student version said that the content of the license file is different. The license file is "altair_lic.dat". In the student version can not develop with API? Please help.
  3. Hello, We are a FSAE team that got our licenses late 2016 and we were a bit slow on installing and using our new software. In february we tried installing HW 2017 with the supplied licensing-file, following the instructions and double-checking our MAC-adresses was in the document. When we try to start any of the programs in HW 2017 we get this message, or an variation of it saying the same thing; " Altair License Manager: License error Feature: GlobalZoneEU Error Code: 9 Error Description: [LOCAL] D:/Programs/Altair/security/altair_lic.dat - (Err: 9) Feature not found Feature: VirtualWindTunnel Error Code: 13 Error Description: [LOCAL] D:/Programs/Altair/security/altair_lic.dat - (Err: 13) Software version does not match license " The altair_lic.dat file is the one we copied in, so that might be the issue. Also it says the version doesn't match, why we think we might have gotten a license for the 2016 suite while we try and install a newer 2017 version. One of our members managed to find an old install-file from -16 and it didn't work though. Essentially we are getting error code 9 and 13 on all programs in the suite. Regards- Arvid H InspireLicenseError.txt
  4. Student license

    Hi, I just downloaded the student version. I followed the instruction and copy and pasted the license file in the directory, but still it doesn't work. It gives me the following error: Altair License Manager: License error Feature: GlobalZoneAM Error Code: 9 Error Description: [LOCAL] C:/Program Files/Altair/14.0-edu/security/altair_lic.dat - (Err: 9) Feature not found Feature: HyperMesh Error Code: 9 Error Description: [LOCAL] C:/Program Files/Altair/14.0-edu/security/altair_lic.dat - (Err: 9) Feature not found License Path: C:/Program Files/Altair/14.0-edu/security/altair_lic.dat I saw other forums so i tried: a) changing the file name of license file b)checking the ethernet id ( using the software provided on altair website it says the id is "00000000000000E0" whereas it is "0000000000E0" in the license file. c) trying to delete and create a system variable. So far nothing has worked. Please help.
  5. Hi everybody, I've just downloaded the full HyperWorks 14.0 Suite on my MacBook from connect.altair.com. I had requested a Student Version but I found out that this is not available for Mac users on this version and so I received a temporary full license. After installing all the three files (hwdesktop, solvers and solid thinking) plus the license manager, I can not find out why the software is still not working. For example, if I click on HyperMesh icon I see the icon appears and disappears immediately from the dock. This happens for all the softwares installed. By the way, I am able to open HyperMath, almutil, Evolve, rQ and Inspire. However, I need the others mostly. I've received the license file, renamed it in altair_lic.dat and placed in the directory Altair HyperWorks/14.0/altair/security/altair_lic.dat as suggested in the website. Moreover, if I open almutil I see the license with the right expiring date and the EthernetID is correct. I don't really know where the problem could be and I hope somebody will help me. Best regards, Marco
  6. So here's the play by play of what happened. 1. I download the FEKO software and receive the license file. 2. I cut and paste the license file into the security directory. (This can be seen in the attached pictures.) 3. I try to run one of the examples (the horn one). 4. I get an error message. The error is: ERROR 18012. It tells me that access is denied. At first I thought I used the wrong IP Host address when I requested a license. So I created a topic on the forums, and Prakash Pagadala told me to request a new license file with the correct IP Host address. So I downloaded a new license file, and then I cut and pasted the new license file into the security directory. Nevertheless, I got the same error message. I have attached some screenshots that show: A. The error message: ERROR 18012. B. The IP Host addresses available on my computer (there are three of these images). C. The new license file shown re-located in the security directory. I also attached the new license file itself, just in case you need to review it to determine something about the license itself. So: How do I fix this? Also, I don't know if this is important, but I do have Windows 7 installed on this computer. Another guy — Rahul Ponginan — responded to my post, but in the link he provided me, it wasn't clear what he was trying to communicate. It had something to do with tinkering with the Environmental Variables in some advanced settings. But in my opinion, he did not write clearly enough for me to follow him, which is to say that he left too much open to interpretation in his instructions for me to feel confident enough to pursue that path of investigation. (Though, to be fair, he might be on to something.) --- altair_lic.dat
  7. I kept getting errors when I tried to run the solver for examples that were given. Like the title says, I believe that I inputted an incorrect ethernet physical address when I enrolled for the student license. (When searched for my ethernet address from the CMD line, I had multiple ethernet addresses; I chose a disconnected one.) How do I fix this?
  8. HyperWorks for LS-DYNA

    Hello all, I currently have HyperWorks v14.0 - Student Edition and I want to use HyperWorks for LS-DYNA using the LS-DYNA interface. Is it possible to do so? At present I am only able to use BasicFEA, RADIOSS, OptiStruct and CFD-AcuSolve interfaces, as is seen in the attached file. What do you suggest? Do I have to buy the full version? Thank you in advance.
  9. Hi, I've just downloaded HyperWorks 13 Student Edition and it doesn't work due to license issues. The error is this one. Altair License Manager: License error Feature: GlobalZoneEU Error Code: 9 Error Description: [LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found Feature: HyperMesh Error Code: 9 Error Description: [LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found License Path: C:/Program Files/Altair/13.0-edu/security/altair_lic.dat" I'm currently using Windows 8. I think one of the possible issues that the program used to get my Ethernet ID returns that it is "000000000000" which is really suspicious. How to fix it ?
  10. "Updating" to HyperWorks 14.0

    Hello, in the past few weeks I had HyperWorks 13.0 installed. Today I installed the new version. When I open the program, there is an Error coming up which says: Altair License Manager: License error Feature: GlobalZoneEU Error Code: 9 Error Description: [LOCAL] C:/Program Files/Altair/14.0-edu/security/altair_lic.dat - (Err: 9) Feature not found Feature: HyperMesh Error Code: 9 Error Description: [LOCAL] C:/Program Files/Altair/14.0-edu/security/altair_lic.dat - (Err: 9) Feature not found License Path: C:/Program Files/Altair/14.0-edu/security/altair_lic.dat I copied the same license that I had for 13.0 in the folder of the version 14.0. Do I have to go to the shop and "buy" another one? What else do I have to do? I also unistalled the version 13.0. Please help me!
  11. Hello, I've installed HyperWorks on our Linux-Cluster (SUSE Linux Enterprise Server 11 SP3). But I was not able to configure the license of the program. We are using a network-license and thus I set the environment variable to our host address (with export ALTAIR_LICENSE_PATH=...). But as I run HyperGraph I get an error (see the attachment). It seems that HyperWork is still trying to use a local license. Therefore I've also installed the "licensing12.2" on the cluster but I think it needs something else. Can anyone help me to configure the licensing on linux? I thank you in advance. Regards Emad
  12. Hi, I use Windows 10 hp laptop. When I was ordering the license, I first used ALM SinglehostID file. This for some reason returned 00000000000000E0 as my Host ID. So I pasted it onto the box for Host ID and just went ahead to order. - since ethernet ID is only 9 character long 000000000 was recorded as the hostID. (See picture 2. under Tunnel adapter isatap>Physical Address is 00000000000000E0?) Then I realized that there's no way the ethernet ID would be as simple as nine 0's. So I used command > ipconfig/all for ethernet ID detection. Which showed multiple connection types and multiple IDs. It shows that my node type is hybrid? (See picture 1 and 2). So I just ordered 2 more licenses using the two shown ethernet ID's (4C34885D3A96 AND 4C34885D3A95) So in total, I placed 3 orders with 000000000, 4C34885D3A96 AND 4C34885D3A95. Currently 2 orders are approved first 000000000, then 4C34885D3A96. I am still waiting on the order on 4C34885D3A95. I'm not sure if I am doing this correctly or not. And I don't know if I can order licenses for multiple ethernet ID's from one id and expect HW to work properly. So far, I downloaded the licenses after I received approvals for the first two ethernet IDs, and I am getting license error 6 when I start. Lastly, with 2 orders approved, I am seeing 4 downloadable license options under Licenses in Student Edition Downloads (see picture 3). They all say expiry date is 2015-12-01). After opening up all 4 of them, I realized two files are for the hostID 000000000, and the other two are for 4C34885D3A96. I don't get why I get two files for each hostID... But all 4 of them do not work (I get license error 6). So I will wait for the 4C34885D3A95 license for now.
  13. Hello, I am using Educational license with 50 HWU. Recently I got new (stronger) computer, which I would like to use especially for performing calculations. How should I set the license server in order to have ability to use Altair products on both computers? I have read the manual but somehow I cannot get things working. Currently I have local installation on my old computer. Thanks for help, Matej