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    • Rahul Ponginan

      Please click here for a short but important announcement   03/26/17

      Dear Users Our Commercial and Academic users around the world can use these same forums here as before i.e. the Altair Support Forum , Commercial users from India with solver queries can go to the Solver Forum for India Commercial Users , Academic Users from India and AOC India Participants are requested to go to the Forum for India Academic Users and AOC India Participants , We will be tending to all queries in all the forums promptly as before, thank you for your understanding. 

Rahul Ponginan

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About Rahul Ponginan

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  1. If you request for a license again, the license will be generated for the 2017 version
  2. a.) The problem could be due to the fact that you have two graphic cards, please disable the intel hd graphics and enable just the Nvidia card, (you may have to disable it through bios, please contact your manufacturer support for how to disable / switch the cards) b.) Switching to an older 36x driver or upgrade to the latest version. Please mind, to uninstall the old one completely.
  3. The GeForce GTX 860M is not a supported card for HyperWorks, In any case can you check for a recent driver of the card and install the latest version?
  4. Please run dxdiag in the run window Please, provide two screenshots from dxdiag a.) System tab b.) Display tab
  5. Hello sir,

    I'm getting this error:

    *** ERROR # 772 ***
     It is invalid to use a free grid as an independent grid in RBE3 data.
     Free spiders are not allowed to be independent grids in RBE3 data.
                    RBE3 id =    94598
               free grid id =       11
        weighted components =      123
     You should remove this grid from the RBE3 data.


    I could not find the RGB3FREE in the PARAMcard. Can you please let me know what the error means actually? I am analyzing awing and I use RGB3 elements to distribute the forces and moments on the rib structure.

  6. Hi Francesco, Can you please send us the model ? it is possible that there are extremely thin sections in your model, you can use the file transfer link in the signature if your model is confidential
  7. Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat, You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine. When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET = The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398 Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection: The listed physical address under Ethernet adapter local area connection should be used to generate the license file, That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID. You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window, Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,
  8. please do a checksum to verify the integrity of the downloaded executable please install the hotfixes and updates and then try the apps,
  9. Please try deleting the settings files, (located by typing pwd - path to working directory) or the location you invoke the app from
  10. For the Radflex error please set up Environment variables The problem is with respect to LD_LIBRARY_PATH setting and RADFLEX file. Please export the below variables in your Linux environment in /etc/profile or ~/.bashrc file and this should sort out the problem. export LD_LIBRARY_PATH=$LD_LIBRARY_PATH: /13.0/altair/hwsolvers/optistruct/bin/linux64:/13.0/altair/hwsolvers/common/bin/linux64/ export RADFLEX_PATH=/13.0/altair/hwsolvers/common/bin/linux64
  11. license

    It is possible that your license does not include the features for certain tools, also the version might mismatch as you say, please write to us with your license file attached to altairuniversity@altair.com
  12. The mail was sent from our system and is probably not received by the email server at your end, please check with your provider, We have sent you alternative links for our eBooks.
  13. Please check your spam/junk folders for the automated email with the download link of the book, In any case we have mailed with you a direct link for the eBook, thanks.